Terms of Service

1. Acceptance of Terms

By accessing and using Black Pixel Marketing's services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

Black Pixel Marketing provides digital marketing services including but not limited to:

• Website design and development
• Local SEO and search engine optimization
• AI chatbot implementation and management
• SMS marketing campaigns
• Digital transformation consulting
• Google Business Profile optimization

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations
• Not use our services for any illegal or unauthorized purpose
• Not interfere with or disrupt our services
• Provide necessary content and materials in a timely manner

4. Payment Terms

Payment terms for our services:

• Pricing is as quoted in your service agreement or on our website
• Payment is required before work commences unless otherwise agreed
• Additional services beyond the agreed scope may incur extra charges
• All fees are non-refundable once work has commenced
• Late payments may result in suspension of services

5. Intellectual Property

Upon full payment:

• You own the final deliverables created specifically for you
• We retain rights to any pre-existing materials, templates, or tools
• We may use completed work in our portfolio unless otherwise agreed
• You grant us permission to display your logo and company name as a client

6. Service Limitations

We strive to provide excellent service, but:

• We cannot guarantee specific search engine rankings
• Results may vary based on factors outside our control
• Third-party services (hosting, analytics) are subject to their own terms
• We reserve the right to refuse service to anyone

7. Warranties and Disclaimers

Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

8. Limitation of Liability

To the maximum extent permitted by law, Black Pixel Marketing shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

9. Termination

Either party may terminate services with written notice:

• We may terminate immediately for breach of these terms
• You may cancel services according to your service agreement
• Fees paid for completed work are non-refundable
• Upon termination, you must cease using our services

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions.

12. Contact Information

For questions about these Terms of Service, please contact us: